Frequently Asked Questions

What skincare and makeup products do you use?

At Vênsette we use the top cutting edge products in the industry. Per request, artists will use your personal skincare and makeup products. Hypoallergenic products are also available.

How do I get ready for the appointment?

To expedite your appointment, we ask that all clients be ready with a clean face and wet hair when the artist arrives.   For in-office appointments, our artists can lightly clean the skin and dampen hair as needed, unless dry styling is  requested to accomplish your desired look.

How long will my appointment last?

Vênsette artists are trained to complete each hair or makeup look in 45 minutes or less.

What if I am running late?

Your artist is booked with you for a 45 minute hair or makeup session individually or a 90 minute hair and makeup appointment and we allow for a 15 minute grace period if you are running late.

If you are delayed beyond 15 minutes and your artist is available to stay, you will be charged a rate of $50 per half hour to keep the artist for the additional time. 
Please let us know if you will be running late or need to push your appointment.  If our artist is not booked directly following your appointment, we will do our best to accommodate your schedule for the additional fee or to complete your service in less than 45 minutes.

Can I request a specific artist?

We do our best to accommodate client requests for individual artists. We implement rigorous screening and training, and guarantee excellence and consistency from every artist on our team.

Can I book directly with an artist?

Unfortunately, no. We do not permit our artists to contact Vênsette clients directly and it is company policy to terminate membership for clients who attempt to secure the services of our artists outside of Vênsette.   

I need to cancel my appointment.  What is your refund policy?

We require 12 hours notice for cancellations or appointment changes without charge. Cancellations within 4-12 hours of the appointment will be charged 50% of the appointment fee. Cancellations within 4 hours of the appointment will be charged the full appointment fee.  Appointment locations cannot be changed without advanced notice and approval from Vênsette.